COVID-safety,
Flexible working.

COVID-safety,
Flexible working.

responding to a changing world

responding to a changing world

For a business that deals with office space management, world-wide lockdowns really shake things up.

For a business that deals with office space management, world-wide lockdowns really shake things up.

Businesses were unsure about the future of the workplace so our product sales bottomed out pretty much instantly. Our CPO set a new product strategy in place, to be executed immediately. It can be summed up best in two main phases.

phase 1

Return to office and COVID-safety

COVID-safe workspaces for

COVID-safe workspaces for

3-4M office workers

3-4M office workers

As lockdown easing was coming up ahead, we made sure to prepare beforehand. In the first three months of lockdown, we designed, built and released new feature sets to address COVID safety concerns.

As lockdown easing was coming up ahead, we made sure to prepare beforehand. In the first three months of lockdown, we designed, built and released new feature sets to address COVID safety concerns.

As lockdown easing was coming up ahead, we made sure to prepare beforehand. In the first three months of lockdown, we designed, built and released new feature sets to address COVID safety concerns.

We leveraged the technologies we already had installed in our clients' workplaces to deliver these product solutions. They included allowing closure of every other desk, requiring sanitisation from cleaning staff before reuse, reducing capacities of meeting spaces and health declarations before booking.

We leveraged the technologies we already had installed in our clients' workplaces to deliver these product solutions. They included allowing closure of every other desk, requiring sanitisation from cleaning staff before reuse, reducing capacities of meeting spaces and health declarations before booking.

We leveraged the technologies we already had installed in our clients' workplaces to deliver these product solutions. They included allowing closure of every other desk, requiring sanitisation from cleaning staff before reuse, reducing capacities of meeting spaces and health declarations before booking.

The products that I worked on personally helped make safer environments for about 3-4M office workers worldwide.

The products that I designed personally made safer environments for about 3-4M office workers worldwide.

The products that I worked on personally helped make safer environments for about 3-4M office workers worldwide.

COVID-safe workspaces for

3-4M office workers

phase 2

Flexible working and collaboration

decision making that's

decision making that's

employee-centric

employee-centric

Once hybrid working started emerging, and it became clearer that it would stick around for the long term, we set out to reform our product lines to fit those newer working models.

Once hybrid working started emerging, and it became clearer that it would stick around for the long term, we set out to reform our product lines to fit those newer working models.

Once hybrid working started emerging, and it became clearer that it would stick around for the long term, we set out to reform our product lines to fit those newer working models.

We had already done a fair amount of experimentation around "activity-based" working models, so we were well prepared to make this shift quickly.

We had already done a fair amount of experimentation around "activity-based" working models, so we were well prepared to make this shift quickly.

We had already done a fair amount of experimentation around "activity-based" working models, so we were well prepared to make this shift quickly.

decision making that's

employee-centric

Some of our clients were asking for new feature sets to allow them to mandate office presence to their employees and monitor attendance.

Some of our clients were asking for new feature sets to allow them to mandate office presence to their employees and monitor attendance.

Some of our clients were asking for new feature sets to allow them to mandate office presence to their employees and monitor attendance.

However, our research indicated that employees do value being in the office, but their main sticking-point is not knowing who else will be in and when.

However, our research indicated that employees do value being in the office, but their main sticking-point is not knowing who else will be in and when.

However, our research indicated that employees do value being in the office, but their main sticking-point is not knowing who else will be in and when.

I proposed we focus our new solutions around the employees. Empowering them with the information they need, so they themselves can decide when to come in and where to be, based on who else is around.

I proposed we focus our new solutions around the employees. Empowering them with the information they need, so they themselves can decide when to come in and where to be, based on who else is around.

I proposed we focus our new solutions around the employees. Empowering them with the information they need, so they themselves can decide when to come in and where to be, based on who else is around.

These new solutions were very well received by our clients.

These new solutions were very well received by our clients.

These new solutions were very well received by our clients.

Sales Results

Sales Results

By the end of 2020, we more than doubled the projected sales for the year, despite a three month dip during the summer.

By the end of 2020, we more than doubled the projected sales for the year, despite a three month dip during the summer.

© 2024 Richard Gouw

© 2024 Richard Gouw